TERMS OF SERVICE

Last updated: September 2026

These Terms of Service govern your use of the WELFORD website and your purchase of products from WELFORD. By using our website or placing an order, you agree to these terms.

1. GENERAL

WELFORD operates this online store and provides the products and services available through the website.

We may update, modify, suspend, or discontinue parts of the website or its services where permitted by law.

2. PRODUCTS AND PRICES

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.

Prices are displayed in British pounds (£) unless otherwise stated.

We reserve the right to correct errors in product information or pricing. If an error affects an order you have placed, we will contact you where appropriate and, where required by law, give you the option to cancel the order or receive a refund.

3. ORDERS

When you place an order, you are submitting a request to purchase the selected products.

Your order will be subject to acceptance and availability. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where permitted by law, including where a product is unavailable or there is an error in product or pricing information.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

4. PAYMENT

Payment must be successfully received before an order is processed.

Available payment methods are displayed during checkout.

5. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated delivery times displayed on the website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Nothing in these Terms affects any delivery rights or remedies provided by applicable consumer law.

For information about delivery times, shipping charges, and returns, please refer to our Shipping Policy and Return & Refund Policy.

6. RETURNS AND REFUNDS

Returns, cancellations, refunds, and other customer remedies are handled in accordance with our Return & Refund Policy and applicable consumer law.

Nothing in these Terms limits, excludes, or restricts any statutory consumer rights or remedies that cannot legally be limited or excluded.

7. INTELLECTUAL PROPERTY

All content on the WELFORD website, including text, graphics, logos, images, designs, and other materials, is owned by or licensed to WELFORD unless otherwise stated.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior permission, except where permitted by law.

8. PROHIBITED USE

You must not use the website for any unlawful purpose or in a way that could damage, disable, overburden, or interfere with the operation or security of the website.

9. THIRD-PARTY SERVICES

Our website may use third-party services, payment providers, technology providers, or other external services.

Third-party services may be subject to their own terms and policies. WELFORD is not responsible for the independent policies or practices of third-party providers, except where applicable law provides otherwise.

10. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, WELFORD is not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects any liability or consumer rights that cannot legally be excluded or limited.

11. CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will be published on this page.

Changes will apply from the date stated in the updated version, subject to applicable law.

12. GOVERNING LAW

These Terms are subject to applicable law and do not affect any mandatory consumer protections or rights that apply to customers in their jurisdiction.

13. CONTACT

If you have any questions about these Terms, please contact us through the Contact page on the WELFORD website.

WELFORD