RETURN & REFUND POLICY

Last updated: September 2026

At WELFORD, we want you to be satisfied with your purchase. This policy explains our returns, cancellations and refunds for orders placed through the WELFORD online store.

Your statutory consumer rights are not affected by this policy.

1. RETURNS AND CHANGE OF MIND

For online purchases, customers in the United Kingdom generally have a legal right to cancel their purchase within 14 days of receiving the goods, without giving a reason.

In addition to these statutory rights, WELFORD accepts eligible returns within 30 days of delivery.

To request a return, please contact us within the applicable return period. If you are exercising your statutory cancellation right, you must notify us within 14 days of receiving the goods and return the goods within a further 14 days after notifying us.

Customers may examine and handle goods as reasonably necessary to establish their nature, characteristics and functionality. If goods are handled beyond what is reasonably necessary, any reduction in value may be taken into account where permitted by applicable law.

2. CANCELLATIONS

If you wish to cancel an order before it has been processed for dispatch, please contact us as soon as possible.

If the order has already been processed or dispatched, you may still have the right to cancel or return the goods under our return policy and applicable consumer law.

For eligible online cancellations under UK consumer law, customers generally have 14 days from receiving the goods to notify us of their decision to cancel.

3. FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and, where appropriate, photographs showing the issue.

Your statutory consumer rights remain unaffected. Where required by applicable law, we will provide an appropriate remedy, which may include a refund, repair or replacement.

4. REFUNDS

Once a returned item has been received, we will process the applicable refund in accordance with this policy and applicable law.

For eligible statutory cancellations, refunds will include the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option available.

Where a refund is required, it will generally be made using the original payment method and within the applicable legal timeframe.

Where permitted by law, a refund may take into account any reduction in the value of goods caused by handling beyond what was reasonably necessary to examine the goods.

5. RETURN SHIPPING COSTS

For an unwanted item or a change-of-mind return, the customer is responsible for the cost of returning the item unless applicable law requires otherwise.

If an item is faulty, damaged, incorrect or not as described, WELFORD will provide appropriate assistance with the return and will cover return costs where required by applicable law.

6. EXCHANGES

If you would like a different size or colour, please contact us.

Depending on product availability, WELFORD may be able to arrange an exchange. Exchanges do not affect any statutory consumer rights.

7. RETURN CONDITIONS

To be eligible for a standard return, the item should be returned within the applicable retu